General FAQ

Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation up to 12 hours of your order being placed.

Your order will be cancelled and refunded in full as soon as we get your request.

If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

How do I return or exchange an item?
Our return policy is effective for 7 days from the time your order is delivered.
Please refer to our returns & refunds policy for more information on how to initiate the returns process.

What types of Payment methods do you accept?
We accept Visa, Mastercard & American Express.

What are your shipping options?
Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ page.

What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at support@peepeeplush.com.

Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

I am missing items from my order
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at support@peepeeplush.com and we’ll get you sorted!

Lost or Stolen Packages
Upon inquiry, we will confirm the delivery address, date of delivery, tracking information, and shipping carrier information for the customer to investigate. If lost or the package was returned to us, we will send you a replacement.

PeePeePlush is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.